Refund & Return

30-Day Money-Back Guarantee & Free Returns

At Aerofoot, we want you to shop with confidence. Every order is backed by our 30-Day Money-Back Guarantee and Free Returns, ensuring a clear, fair, and risk-free shopping experience.

1. Eligibility & Timeframe

  • 30-Day Return Window:
    You may request a return or refund within 30 days from the delivery date.

  • Condition of Items:
    Items must be unused, in original condition, and returned with their original packaging.

  • Proof of Purchase:
    A valid order number or receipt is required for all return and refund requests.

2. How to Start a Return (Mandatory Contact)

To initiate a return, you must contact us first:

Email: support@aerofoot.co

Please include:

  • Your order number

  • The reason for the return

Returns or refunds cannot be processed without prior contact.

3. Financial Commitments (Full Refund Guarantee)

We are committed to full transparency and fairness.

Fee Type Our Policy
Product Price Fully Refunded
Original Shipping Fee Fully Refunded (if applicable)
Return Shipping Cost FREE – prepaid return label provided
Restocking Fees None

No hidden deductions are applied to approved refunds.

4. Damaged, Defective, or Incorrect Items

If your item is:

  • Damaged

  • Defective

  • Broken

  • Incorrectly shipped

We will offer either a free replacement or a full refund at no cost to you.

If a return is required for inspection, we will provide a prepaid return label.

5. Customer Error & Unaccepted Deliveries

If a package is returned due to:

  • An incorrect or incomplete address provided by the customer

  • Refused delivery

We will contact you to arrange reshipment.

If a refund is requested instead of reshipment, reshipping costs caused by customer error may be deducted from the refund.

6. Refund Process

  • Inspection:
    Returned items are inspected within 3–5 business days after receipt.

  • Refund Issuance:
    Once approved, the refund is issued to your original payment method.

  • Posting Time:
    Please allow 7–10 business days for the refund to appear on your bank or card statement.

7. Exceptions (Non-Returnable Items)

The following items are not eligible for return:

  • Custom or personalized products

  • Opened hygiene or personal-use items (e.g. socks, insoles, creams)

  • Gift cards

  • Items clearly marked as Final Sale

These exceptions comply with consumer protection and hygiene regulations.

8. European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason.

In such cases, we will refund:

  • The product price

  • Any original shipping fees paid

9. Business Information

Brand: Aerofoot
Operated by: Chicvale, LLC

Registered Office Address:
131 Continental Dr, Suite 305
Newark, DE 19713
New Castle County
United States

Registered Agent:
Legalinc Corporate Services, Inc.

Contact:
Email: support@aerofoot.co
Phone: +1 (575) 315-2974