Shipping policy

At Aerofoot, we are committed to providing fast, transparent, and reliable shipping. This policy outlines our processing times, delivery estimates, shipping fees, and order procedures to ensure a clear and trustworthy shopping experience.

1. Delivery Timeframes (Processing + Transit)

We clearly separate processing time from transit time to provide accurate delivery expectations.

Shipping Service Processing Time (Handling) Transit Time (Delivery) Total Estimated Time Cost
Standard Delivery 1–3 Business Days 7–15 Business Days 8–18 Business Days FREE

Total delivery time = Processing time + Transit time
Orders placed after 12:00 AM GMT begin processing on the next business day.

Delivery times are estimates and may vary due to carrier operations, weather conditions, or peak seasons.

2. Where We Ship

We currently ship to the following countries and regions:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Austria

  • Belgium

  • Czechia

  • Denmark

  • Finland

  • France

  • Germany

  • Hong Kong SAR

  • Ireland

  • Israel

  • Italy

  • Japan

  • Malaysia

  • Netherlands

  • New Zealand

  • Norway

  • Poland

  • Portugal

  • Singapore

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • United Arab Emirates

If your location is not supported, your order will be automatically cancelled and fully refunded.

3. Shipping Fees & Services

Fee Type Cost Notes
Standard Shipping FREE Available on all supported countries
Handling Fees $0 No hidden or mandatory fees

There is no minimum purchase requirement for free shipping.

4. Order Tracking & Confirmation

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched

  • Tracking updates may take 24–48 hours to appear

  • You can monitor your shipment using the tracking link provided in your confirmation email

5. Customs, Duties & Taxes

For international deliveries:

  • Customers may be responsible for any customs duties, VAT, or local taxes imposed by their country

  • These charges are not controlled by Aerofoot and are not included at checkout

We recommend checking your local regulations before placing an order.

6. Order Changes & Cancellations

  • To modify your order or shipping address, please contact us within 12 hours of placing your order

  • Orders may be cancelled before dispatch

  • Once an order is already in transit, cancellation is no longer guaranteed

Customer support response time: within 24 hours

7. Returns & Exchanges 

  • Returns are accepted within 30 days of delivery for unused items in original condition

  • Return shipping is free — a prepaid return label is provided

  • Damaged or incorrect items are eligible for a free replacement or full refund

For all return requests, contact:
support@aerofoot.co

8. Undeliverable or Incorrect Addresses

  • Customers are responsible for providing complete and accurate shipping information

  • If an order is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment

  • Additional shipping fees may apply for resending the package

We do not unfairly deny refunds due to address-related delivery issues.

9. Business Information

Brand: Aerofoot
Operated by: Chicvale, LLC

Registered Office Address:
131 Continental Dr, Suite 305
Newark, DE 19713
New Castle County
United States

Registered Agent:
Legalinc Corporate Services, Inc.

Contact Information:
Email: support@aerofoot.co
Phone: +1 (575) 315-2974